Support
We usually reply within one business day.
Email us with questions, problems or a state you'd like added:
[email protected]If something looks wrong, a screenshot and your state help us find it faster. Please don't email certificates that contain sensitive personal details.
Common questions
Which states does CPE Keeper support?
Arizona, California, Connecticut, Florida, Georgia, Idaho, Illinois, Michigan, New Jersey, New York, Ohio, Pennsylvania, Texas and Washington. More are coming; email us if you'd like yours next.
Is CPE Keeper official or approved by my state board?
No. CPE Keeper is an independent app and isn't affiliated with NASBA, the AICPA or any state board. It follows each board's published rules, but your board's rules are the final word. Confirm your requirements with your board before you renew.
The app read my certificate wrong. What do I do?
Every course is shown to you for review before it's saved, and you can tap any saved course to edit it. Check the hours and field of study especially, since those decide which requirements a course counts toward.
Why does the app ask for a NASBA sponsor ID?
Many boards, including Texas, expect your records to show who sponsored each course. Sponsors on NASBA's National Registry print their ID on the certificate. If your sponsor isn't on the registry, mark the course that way; it will be flagged so you can keep any extra proof your board asks for.
I hold licenses in more than one state.
Premium lets you add more than one state license and switch between them. Each license is checked against its own state's rules using the same courses.
How do deadline reminders work?
With Premium, your iPhone reminds you 90, 60, 30, 7 and 1 days before each CPE deadline, plus a short monthly check-in. You can turn reminders off on the dashboard or in iPhone Settings.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions. Refund requests also go through Apple at reportaproblem.apple.com.
How do I delete my account?
Open Settings in the app and choose Delete account. This permanently removes your license details, courses and uploaded certificates. Export your records first if you want to keep a copy. You can also email us to ask for deletion.